The representation made by Verizon was NOT the case! I learned today from their “happy customer service” folks (hidden away in some Cold War missile bunker in Idaho) that it would cost $250 some-odd - but they would give me a $70 discount.
#Verizon cell booster free
said, on not less than two separate visits and at least twice per visit, that if we received poor coverage, contact customer service for a FREE, yes FREE Network Extender. having just switched from AT&T (20 + year veteran customer) to Verizon to save a huge $100+ / month, I’m entering “network extender hell” here in Palm Springs. On balance, I would give it a 2 out of 10 for performance.Īnother reader, Andy Gibbs (no relation and, no, not one of the Bee Gees), wrote that Verizon staff seem to misrepresent the terms for getting an extender: Very, very frustrating…even if the extender was free, which we do appreciate. We use Time-Warner Cable for our Internet…could the cost to Verizon for VoIP connection be why it gets cut off all the time? Move to within three feet and try again in 5 minutes, etc.” Well, duh, why would I be calling them if I was connected? Idiots! Calls to Verizon Support produce the same inane questions that you describe in your article, and they will never answer the question of why it isn’t connected 24/7.
We never know what to expect and even repeated calls to the gives the recording, “You are not connected to your wireless extended. We always have 4 “blues”, and I check it frequently. Since day one, it has been a crapshoot as to whether the extender will connect to our phones (iPhone 6). We told Verizon that my wife is an EMT and must have reliable cell phone service (it was the truth…) and Verizon provided a Samsun extender at no charge. A reader recently wrote to me about the device:Ībout three years ago, my wife and I complained to Verizon that we were in a dead zone for cell phone service. They exist in our home and offices like little wireless cones of silence.īen decided to fix his bad air problem by installing the Verizon Wireless Network Extender but after using the product for a while, Ben summed up his feelings with, "It is a good concept made by a combination of lousy technology, ham-handed marketing, and plain dishonesty."Īnd things, since then, haven't got any better.
We've all experienced these odd pockets of "bad air" and there's frequently not much to be done about them. It all started with his home office being a cell service "dead zone." The reader who originally got me on this topic back in 2012 was Ben Myers, who related his tale of anger, frustration, and abiding disappointment over Verizon's wireless service. So, even though your smartphone or tablet is using your own Internet connection via the Extender and adding to your broadband data usage, you also get billed for your device’s data usage as well. From Verizon’s FAQ on the Wireless Network Extender:Īll rates and policies associated with your calling plan will apply when connected to the Network Extender. While these products can solve your home wireless service problem for a couple of hundred dollars they do require that you have a broadband Internet connection because the microcell relays your voice and data service requests to Verizon via the Internet.īut if you’re using the Verizon Wireless Network Extender there’s a problem: Even though it’s a device that you purchased from Verizon and that you own and you’re not using Verizon’s public cell service, any calls you make are still routed to Verizon’s network via the Internet and you’re still charged on the basis of whatever plan you’re on. These microcells are small devices, about the size of a DSL or cable modem, that create a local cellular service zone up to about 40 feet from the device in which you can make and place cell phone calls and, if you have a smartphone, use data services to access the Internet.
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